Technicians adhere to the best practices policies of their organization, besides its specific processes and procedures. They help prepare and maintain procedures for logging and reporting of incidents. Technicians may also have to provide support for different types of telecom devices, local area networks (LANs), wide area networks (WANs), servers, etc.
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They have to install hardware and software. Technicians should know about the wiring of hardware devices.
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They should resolve issues, such as problems with screens, network cards, and motherboards, video cards, sound cards, and software issues relating to Outlook or MS-Office, and windows error messages, among others, within the promised schedule date. Technicians should also have the knack for learning new technologies without much guidance. They accurately document orders, as they work adhering to processes of the organization and the particular department they work for. Freelance computer repair technicians’ responsibilities also involve replacing screens on computers, installing and configuring software programs, and assembling desktop and laptop computers, besides mobile devices and Macs. They also adjust computer hardware components to ensure better performance and diagnose network connectivity problems. Technicians will carry out performance tests according to requirements, prepare test reports of products when needed, remove viruses, and troubleshoot malware, adware, spyware, etc. They would have to reinstall operating systems when hard disks break down. Technicians would also have to repair IT peripherals and equipment, such as printers, mobile devices, scanners, etc. They install and configure operating system software and upgrades. They help in producing test procedures for different types of products.
Technicians’ disassemble and reassemble computers using various types of hand tools. Technicians should be good at customer service and possess the ability to multitask. They would have to interact with end users through phones, emails or chats. They would need to stoop, bend, and reach. Technicians must also be prepared to do physical work, such as lifting computers or equipment, and, if necessary, shift them to other locations. They need to be prepared to work flexible hours. Technicians should have excellent communication skills, as they would need to explain technology to non-technical people. They would have to travel to clients’ premises to fix issues whenever required. Technicians should have first-rate analytical and problem-solving skills. They are the primary customer contacts support and service. They should be proficient with the widely used operating systems, such as Windows, Linux or macOS. Technicians, however, work more often with hardware peripherals than with software. After they identify the problems, they resolve them. The individual will diagnose faulty hardware or software of PCs or laptops and diagnose them. A Computer Repair Technician, aka PC Repair Technician, installs, evaluates, detects, and troubleshoots different types of issues affecting computer systems or servers or networks.